1. The assessment is integrated into the online training programme. You will write this on your own.
2. Our assessors are well-trained and technically competent, and will only assess candidates within their scope of experience and knowledge.
3. We have created flexible, individualised assessment opportunities, tailored to your specific context. The Assessment is based on the most appropriate methods of assessment and forms of evidence for our candidates.
4. All assessments will be conducted in a manner that is fair, valid and consistent. Consistent assessment is ensured through compliance with internal and external moderation systems.
5. Assessments are conducted in an open environment. Assessment requirements are stated in the assessment module within the H&S Rep Training course. The assessment process will be initiated and managed by candidates. We aim to ensure the assessment is a positive and motivating experience for candidates.
6. Accurate recording and reporting of assessment results will be maintained.
7. The requirements of the Privacy Act 1993 will be upheld. Assessors will not collect more personal information than is necessary for the administration of the assessment process.
8. On completion of all the unit standards for a certificate course, The Learning Place will issue a certificate (after a $5 fee is paid). This process can take 10-15 working days from final completion.

5. Expiry Dates
 
You have 45 days to complete the course and assessment from the day you register with us. If you have not finished the course within the 45 days, your account will expire and will be deleted. Approximately one week before your expiry date, we will send you a reminder email with a specific date and time you are to have your assessment submitted by. Please ensure your assessment has been submitted by the stated day and time, or contact us before the expiry date to request an extension.
 

6. Restoring Your Account
 
If you’ve missed your expiry date your account was deleted, you can restore it by paying a $50 fee. This option is valid up to 6 months after your account was originally opened. Please email us at info@gethns.co.nz to get more information on how to restore your account.
 
If your account was opened more than 6 months ago, we do require the student to pay the full fee again and retake the course in its entirety. This is to ensure that the student has a good and recent understanding of the content of the course when representing workings in health and safety matters.
 

7. Extensions
 
In cases of emergencies, illnesses and bereavement leave, we can grant extensions on a case-by-case basis for up to 2 weeks. Please email us at info@gethns.co.nz to request an extension form.

If an additional extension is required, a $50 administration fee needs to be paid to us first. For more details, please e-mail info@gethns.co.nz


8. Cancellations and refunds

Your account can be cancelled at any time during the course. We can only consider the refund of the full costs of the course if the invitation to Kura Cloud has not been accepted by the student. 
If the invitation to Kuracloud has been accepted and the student would like to withdraw from the course, the student needs to contact us within 2 calendar days of signing up on our website. A maximum refund of up to 50% can then be considered. To withdrawn or request a refund, please email us to info@gethns.co.nz


9. Reassessment and Appeal Procedure 

Online H&S Rep Training (powered by The Learning Place) is committed to providing all assessed candidates with access to a fair and reasonable process for seeking reassessment and appealing assessment decisions. If a candidate is assessed as ‘not yet competent’, or ‘needs more evidence’, they can generate and submit new evidence for reassessment at no cost.

ONE free re-assessment is permitted for any unit standard. After that, there is a $25 fee per additional re-submission. Up to 2 re-submissions are accepted (1 free, 1 at $25).

If the student is not competent after the second re-submission, they have failed the course and are required to pay the $150 fee and retake the course in its entirety.

Any candidate who feels that an assessment decision was incorrect is entitled to appeal the decision. Candidates should first try to resolve any issues directly with the assessor via e-mail to info@healthandsafetyrep.co.nz, but this is not always possible.

The following process should then be followed:

The candidate’s appeal of the assessment decision should be in writing to the following email:

erin@thelearningplace.co.nz
Attn: Academic Manager

The request must be received within ten working days of the candidate receiving notification of the assessment decision. It should fully state the grounds for the appeal. Appeals may be brought on such grounds as:

1. The candidate believes that the assessor failed to follow proper and agreed assessment processes and/or procedures
2. The candidate believes that the assessor failed to recognise or acknowledge the achievement of the required standard of performance
3. The documented decision differs from feedback received on the assessment

1. Once an appeal is lodged, it will be considered, and within five working days a decision will be made as to how to proceed. Further information may be required from the candidate including assessment evidence
2. If an appeal proceeds the assessor will be notified and asked to provide copies of the documentation related to the assessment. The assessor may also provide a written report regarding the assessment. The assessor does not receive the detail of the complaint
3. All material provided will be reviewed by a moderator and a determination made as follows:
4. The original decision by the assessor was justified
5. The original decision by the assessor should be overturned
6. A re-assessment is necessary
7. The result of the appeal will be documented and provided to both parties. If either party disputes a determination based on the first or second of these options, then the third option will be followed
8. Should a re-assessment be necessary it will be undertaken by another Learning Place Ltd assessor who was not involved in any part of the process to date
9. Re-assessments are done as quickly as possible
10. The decision of the re-assessing assessor is final