Frequently Asked Questions (FAQs)

1. Why should I do my Health and Safety Representative Training online?
Our online training (powered by The Learning Place) saves you time and money. It’s New Zealand’s most cost-effective option and can be done from home, a café, or your workplace. Learn at your own pace, with full access to our support team every step of the way.

2. Is the course as good as attending a class?
Yes! Our unit standards and assessments are pre-moderated to ensure you gain the same knowledge as a face-to-face course. The material is up-to-date, easy to follow, and designed for online learning.

3. Do I need to speak English well?
Yes, the courses are Level 3 and Level 4 Unit Standards, requiring a fairly high level of English. Unsure about your level? Try a practice test at IELTS.

4. How long will it take to complete the course?

• Stage 1: 6-15 hours depending on focus, literacy levels and prior knowledge.

• Stage 2: One Unit Standard, up to 8 hours, may take less if you already have experience.

5. How long do I have to complete the course?
You have 45 days from enrolment to complete the course and assessment.

6. What if I don’t finish within 45 days?
Please refer to the Learner Handbook for information on extensions.

7. What if I’m stuck on a question?
Our support team is here to help! Email us at info@gethns.co.nz or call 0800 800 415 ext 1 for guidance.

8. How do you verify it’s me completing the assessment?
We require your personal details and a photo holding valid ID to verify identity. Completing the course on behalf of someone else is fraudulent and puts workplace safety at risk.
Do not discuss answers with anyone , friends, colleagues, or family.
Violations may result in removal from the platform, pending review by The Learning Place Academic Manager.

9. Will my progress be saved if I sign out?
Yes! Our platform (kuraCloud) automatically saves your progress. You can log in and out anytime without losing your place.

10. How do I log in to the course?
After enrolment, you’ll receive an email with a link to create your password.

• Log in anytime at www.kuracloud.com using your email and password.

• If you don’t receive your link or need help, call us weekdays 9am–4pm at 0800 800 415 ext 1.